Frequently asked questions about Rado watches
Scratch-resistant means “capable of withstanding scratching that occurs with normal everyday use”. Rado uses sapphire crystal, which has a very high level of scratch-resistance. However, there is a risk of scratching if it comes into contact with materials that are as hard as or harder than sapphire. Particles of these materials can be found in nail files, in granite or in sand. We recommend that you take care of your watch and try to avoid wearing it in situations where it may come into contact with other extremely hard materials.
Scratch-resistant means “capable of withstanding scratching that occurs with normal everyday use”. Rado high-tech ceramic has a very high level of scratch-resistance. However, there is a risk of scratching if it comes into contact with materials that are as hard as or harder than high-tech ceramic. Particles of these materials can be found in nail files, in granite or in sand. We recommend that you take care of your watch and try to avoid wearing it in situations where it may come into contact with other extremely hard materials.
The extreme hardness of Rado high-tech materials guarantees durability and brilliance. The Vickers scale is used to indicate hardness: the higher the value, the greater the resistance to scratches. Rado scratch-resistant materials commence at Vickers 1,200 – far higher than gold, steel or platinum. The top value of 10,000 is attributed only to natural diamonds and to the Rado high-tech diamond surface.
Rado watches are hard but not indestructible. Although our high-tech materials are resistant to scratches, Rado watches must be treated with care. They should not be dropped, and sharp knocks should be avoided. If hit hard enough, the materials may break.
A battery should last at least 30 months, depending on the type of watch, its size, and the energy required to power its various functions. A chronograph, for example, requires more energy than a watch that only displays hours and minutes. When the battery no longer works it should be removed or exchanged by an authorised Rado service centre.
Rado recommends that you take your watch to an authorised Rado Service Centre where the water resistance is tested when replacing the battery to ensure that your watch is properly sealed. Rado recommends replacing the gaskets and, if necessary, the crown every time the battery is replaced to ensure the water resistance of the watch. You can contact your nearest Rado store using the Store Locator for information on how to have your watch serviced.
Like any high-precision instrument, watch movements must be maintained regularly to ensure that they work perfectly. Rado is not able to specify exact maintenance intervals, as this depends entirely on the watch model, climate, and level of care exercised by the watch owner. An approximate guide for servicing a watch movement – depending on how the watch is used – is around five years.
All Rado watches are water-resistant. They can withstand a water pressure of up to 3 bar, which means that you can go swimming or take a shower while wearing your Rado. Water resistance is not a permanent condition. To ensure permanent water resistance, the watch should be checked once a year. To ensure conformity with the warranty regulations, these operations must be performed by an authorised Rado dealer or authorised Rado Service Centre.
Only a qualified watchmaker or an authorised retailer who is familiar with Rado products is able to determine whether a watch is a genuine Rado timepiece. We advise you to only purchase Rado watches from an authorised Rado retailer. You can find your nearest retailer, as well as a full list of authorised points of sale by clicking on the Store Locator. Every new Rado watch comes with a warranty card issued by Rado.
Yes, on the official US online store (store.us.rado.com). Rado does not sell watches directly online. Some of our authorised retailers also run an online store. If you are not sure use the Store Locator to check. If the online retailer has no physical shop then we strongly advise you against buying online.
No. In order to determine a fair market value for your watch, Rado recommends that you consult a professional valuer who specialises in vintage watches and jewellery. The price of a worn Rado watch always depends on the offer and demand. Rado does not buy back used watches.
The service is subject to the individual condition of each watch. To find out the service costs for your Rado watch, please contact the authorised Rado Service Center in your area.
Original Rado spare part replacement is subject to the individual condition of each watch. To find out the original Rado spare part costs for your Rado watch, please contact the authorised Rado Service Centre in your area. Rado sells spare parts only to certified clients and service centres who meet our strict requirements in terms of quality and technical training.
Rado has an international network of 5,000 authorised retailers, and many authorised Rado Service Centres, which provide reliable services worldwide. Click here to find the Rado Service Centre closest to you: Find Service Centre.