Send your watch

We are pleased to offer you our free watch packaging and postage material. Simply fill out the form below and we will send you the watch packaging material including return postage.

This service is available inside Austria, Belgium, Canada, Denmark, Finland, Greece, Italy, Japan, Mexico, Norway, the Netherlands, Sweden, Switzerland, United Kingdom, Thailand, United States and Taiwan.

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In the packaging material you will also find a form that must be filled out and sent along with the watch. Bring the package to a FedEx office (not a drop box!).

There is no postage to pay. Your watch is on its way to us. Please note: the package is only insured for one watch.

If you have any questions, please contact us at 877-839-5224 or via sgcst@swatchgroup.com.

Our opening hours: Monday - Friday: 08:30am-6:00pm

This service is available for individual watch owners and not to service centers who send the watch on behalf of a customer.

Your Rado Customer Service Team