Our Response Regarding COVID-19
Like the rest of the nation, we are closely monitoring the outbreak of the Coronavirus (COVID-19) and its impact on the world. On behalf of everyone at Rado, our hearts truly extend to anyone diagnosed with COVID-19, as well as everyone dealing with the direct and indirect impacts.
Our customers and our employees mean everything to us, and their health and well-being are of the utmost importance. For that reason, in response to the evolving circumstances around COVID-19, we have created opportunities for our team to work from home wherever possible.
Online Orders Still Accepted - April 2020
• Ordering online is still accepted. Due to the demand, timepieces are very limited. Secure your timepiece now.
• We are experiencing shipping delays of potentially 1-3 weeks, for status updates please call Customer Service on 1-800-283-7236 or email at RadoCSUS@swatchgroup.com.
• To give you peace of mind, we have also extended returns to 60 days from the date of delivery.
• While many of our retail partners have temporarily closed stores, we encourage you to find Rado on their online shops.
We will keep you updated on any other changes as we do our part to flatten the curve. On behalf of the entire team, and above all else, please stay safe everyone.
- The Rado Team