RETURN & EXCHANGE POLICY
Customer satisfaction is our goal. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from store.uk.rado.com by mail within 14 days of delivery for an exchange or full refund of the purchase price. The customer will bear the cost of return shipping. Exchanged items will be shipped free of charge. Shipping & handling fees are non-refundable, except for defective or incorrectly shipped items.
Any watch that fails quality inspection from Customer Service (e.g. scratches, worn, damaged) will be returned to you and no refund will be issued. Watches with rubber straps that are sized (cut) are not returnable or exchangeable.
Items must be returned in their original packaging, including any accessories, extra links, free gifts, or anything else that came with the item.
HOW TO MAKE A RETURN / EXCHANGE
All return documents (packing slip/return labels) are on the outside of the box in a plastic sleeve.
Please note: All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.
RETURN/EXCHANGE BY MAIL
We aim to keep the process as simple as possible. To return an item, please follow the instructions on rado.com/en_gb/delivery-returns . Please complete the form that came in the box and enclose it with your returned merchandise. The watch must be returned with box, warranty cards, user manual, gifts with purchase (if applicable), and any extra links due to bracelet sizing. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. Carefully package merchandise to prevent damage in transit. Ship your return using the return label sent to you on the bottom of the return form.
If you do not have your packing slip, please contact us at 0345 899 1962 (From 9 AM to 5 PM GMT Monday through Friday) or email us on firstname.lastname@example.org
If possible, please use a secure delivery method which requires signature such as Royal Mail “signed for” or Special Delivery. We are not responsible for items which are lost, stolen, broken, or damaged during the return process. All refunds will be issued in the form of the original payment.
Return Your Package To:
- SG (UK) Limited
- PO Box 62430
- E16 2QU
DEFECTIVE OR WRONG MERCHANDISE
If your merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we'll be happy to exchange it.
Please contact us at 0345 899 1962 (From 9 AM to 5 PM GMT Monday through Friday) within 72 hours from the date of delivery, and we will send you a replacement or issue you a full refund after you have returned the damaged or defective product. Items damaged due to customer abuse or negligence will not be accepted.
You will not be charged any additional shipping fees for replacement items.