Send Us Your Watch

Customer Service
The Swatch Group (Australia) Pty Ltd
Please note: No visit nor appointment possible until Spring 2023.
Please use the following link to Send Your Watch free of charge to the service center:
3121 Richmond

Phone: +61 3 8844 3303

Should you need to send your Rado to an authorised centre for maintenance or repairs, we will be happy to offer a free shipping service. Simply fill out the form below and we will send you high-quality watch packaging with pre-paid postage. Please complete the form included with the packaging and return it along with your Rado watch. Then you can simply lodge the package at your local Australia Post office and request a shipping receipt. Please note that the package is only insured for one watch.

If you have any questions, please contact us at +61 3 8844 3303.
Our opening hours: Monday-Friday: 09:00-17:00

The service is available for individual owners of a Rado watch and not to service centres sending watches on behalf of a customer.

Your Rado Customer Service Team
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