Send Us Your Watch

Customer Service
The Swatch Group (Canada) Ltd.
555 Richmond Street West Suite 1105
M5V 3B1 Toronto

Phone: +1 416 703 1667 / +1 866 903 9015

Should you need to send your Rado watch to an authorized centre for maintenance or service, we would be happy to offer free shipping one way to our service centre for diagnostic. Simply fill out the form below. Please complete the form sent to you and return it along with your Rado watch. Then you can simply mail the package to Rado and request a shipping receipt. Please note that the package is only insured for one watch.

If you have any questions, please contact us at +1 416 703 1667 / +1 866 903 9015.
Our opening hours: Monday-Thursday: 08:30-17:00; Friday: 08:30-16:30

The service is available for individual owners of a Rado watch and not to service centres sending watches on behalf of a customer.

Your Rado Customer Service Team
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