Returns Policy

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return any unworn and undamaged merchandise purchased from www.rado.com/fr_ca or www.rado.com/en_ca within 14 days of delivery for a full refund of the purchase price.

All returned merchandise is subject to a quality inspection. Products showing scratches, damage, signs of wear, or alterations will not be accepted for return and will be sent back to you without a refund. When trying on your watch, we recommend avoiding accessories that could scratch or damage it. You should also avoid placing your Rado watch on hard surfaces such as metal, glass, granite, or ceramic.

To initiate a return, follow the instructions on the back of your packing slip. Your return must include:

• The watch
• The original box
• Warranty cards
• User manual
• Any gifts with purchase (if applicable)
• Any extra bracelet links removed during sizing

Please package your return carefully to prevent damage during transit. Use the prepaid return label provided with your order (either attached to the original invoice or sent by email).

If you need assistance with your return, please contact us at +1-833-777-RADO (1-833-777-7236), Monday through Friday, 9:00 AM–5:00 PM EST, or email eCom@rado.ca.

We recommend returning your package via FedEx with a valid tracking number. Rado is not responsible for items lost, stolen, or damaged during the return shipment. Refunds will be issued to the original method of payment once your return has been received and approved.

Return Your Package To:

The Swatch Group (Canada) Ltd.
Atn Rado Ecommerce Division
555 Richmond Street West, Suite 1105
Toronto, Ontario
M5V 3B1