FREQUENTLY ASKED QUESTIONS

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DOES RADO SELL WATCHES ONLINE?

Yes, on the official US online store. Rado does not sell watches directly online. Some of our authorised retailers also run an online store. If you are not sure use the Store Locator to check. If the online retailer has no physical shop then we strongly advise you against buying online.

DOES RADO USE SCRATCH-RESISTANT GLASS?

Scratch-resistant means “capable of withstanding scratching that occurs with normal everyday use”. Rado uses sapphire crystal, which has a very high level of scratch-resistance. However, there is a risk of scratching if it comes into contact with materials that are as hard as or harder than sapphire. Particles of these materials can be found in nail files, in granite or in sand. We recommend that you take care of your watch and try to avoid wearing it in situations where it may come into contact with other extremely hard materials.

HOW LONG DOES A WATCH BATTERY LAST?

A battery should last at least 30 months, depending on the type of watch, its size, and the energy required to power its various functions. A chronograph, for example, requires more energy than a watch that only displays hours and minutes. When the battery no longer works it should be removed or exchanged by an authorised Rado service center.

HOW LONG ARE THE MAINTENANCE INTERVALS FOR A RADO WATCH?

Like any high-precision instrument, watch movements must be maintained regularly to ensure that they work perfectly. Rado is not able to specify exact maintenance intervals, as this depends entirely on the watch model, climate, and level of care exercised by the watch owner. An approximate guide for servicing a watch movement – depending on how the watch is used – is around five years.

WHY SHOULD THE BATTERIES BE CHANGED AT A RADO SERVICE CENTER?

Rado recommends that you take your watch to an authorised Rado Service Center where the water resistance is tested when replacing the battery to ensure that your watch is properly sealed. Rado recommends replacing the gaskets and, if necessary, the crown every time the battery is replaced to ensure the water resistance of the watch. You can contact your nearest Rado retailer using the Store Locator for information on how to have your watch serviced.

HOW HARD ARE RADO WATCHES?

The extreme hardness of Rado high-tech materials guarantees durability and brilliance. The Vickers scale is used to indicate hardness: the higher the value, the greater the resistance to scratches. The top value of 10,000 is attributed only to natural diamond and to Rado high-tech diamond. Rado watches are hard but not indestructible. Although our high-tech materials are resistant to scratches, Rado watches must be treated with care. They should not be dropped, and sharp knocks should be avoided. If hit hard enough, the materials may break.

ARE RADO WATCHES WATER RESISTANT?

All Rado watches are water-resistant. They are resistant to a minimum of 3 bar (30 meters). Water-resistance is not a permanent condition. To ensure permanent water resistance, the watch should be checked once a year. To ensure conformity with the warranty regulations, these operations must be performed by an authorised Rado dealer or authorised Rado Service Center.

HOW MUCH DO SPARE PARTS COST FOR RADO WATCHES?

Original Rado spare part replacement is subject to the individual condition of each watch. To find out the original Rado spare part costs for your Rado watch, please contact the authorised Rado Service Center in your area. Rado sells spare parts only to certified clients and service centers who meet our strict requirements in terms of quality and technical training.

WHERE CAN MY RADO WATCH BE SERVICED?

Rado has an international network of 5,000 authorised retailers, and many authorised Rado Service Centers, which provide reliable services worldwide. Click here to find the Rado Service Center closest to you: Find Service Center.

HOW CAN I TELL IF A RADO WATCH IS GENUINE?

Only a qualified watchmaker or an authorised retailer who is familiar with Rado products is able to determine whether a watch is a genuine Rado timepiece. We advise you to only purchase Rado watches from an authorised Rado retailer. You can find your nearest retailer, as well as a full list of authorised points of sale, by clicking on the Store Locator . Every new Rado watch comes with a warranty card issued by Rado.

DOES RADO PERFORM VALUATIONS?

No. In order to determine a fair market value for your watch, Rado recommends that you consult a professional valuer who specialises in vintage watches and jewellery. The price of a worn Rado watch always depends on the offer and demand. Rado does not buy back used watches.

HOW MUCH DO SERVICES FOR RADO WATCHES COST?

The service is subject to the individual condition of each watch. To find out the service costs for your Rado watch, please contact the authorised Rado Service Center in your area.

IS HIGH-TECH CERAMIC/CERAMOS™ SCRATCH-RESISTANT?

Scratch-resistant means “capable of withstanding scratching that occurs with normal everyday use”. Rado high-tech ceramic has a very high level of scratch-resistance. However, there is a risk of scratching if it comes into contact with materials that are as hard as or harder than high-tech ceramic. Particles of these materials can be found in nail files, in granite or in sand. We recommend that you take care of your watch and try to avoid wearing it in situations where it may come into contact with other extremely hard materials.

Should you not find an answer to your question, please send us an email at contact@rado.com.