Please be aware that there may be shipping and delivery delays due to the current Global impact of COVID-19.
Orders should be delivered within 2 to 5 business days (subject to a maximum of 30 days) unless otherwise advised. If bracelet resizing is requested, an additional day may be needed to process the order. Orders placed over the weekend will be processed on Monday. Orders placed on an official holiday will be processed on the following business day.
For your protection, all orders go through our fraud check. Normally orders can be validated the same day. However, from time to time, some orders must be manually reviewed. Manually reviewed orders will be processed as quickly as possible but may take up to two business days. If your order takes more than one business day to approve, we will contact you to inform you of the estimated processing time. If an order is not approved, we will contact you and let you know that the order will not ship.
All orders on https://www.rado.com/en_gb are being shipped by DHL Express. We will provide you with a tracking number.
We are pleased to advise that there will be free delivery on all orders placed on this website.
We do not ship to PO Boxes.
Please note we only ship to the United Kingdom and all orders require a signature and can only be delivered to the original delivery address.
SHIPPING ADDRESS DISCLAIMER
Your shipping address is checked by our system for security reasons and to guarantee the best delivery time. Our address verification software package is updated regularly and contains all valid addresses from the United Kingdom. You will be asked to change your shipping address if this address you enter is not recognized. Should you have any problems with the address validation, please call us at 0345 899 1962 (From 9 AM to 5 PM GMT Monday through Friday.)